In the 2023 Gartner® Peer Insights™ 'Voice of the Customer’ for CCaaS ranking, Talkdesk was recognized by users as the top choice contact platform.
According to Gartner, “Gartner Peer Insights is a free review and rating platform for decision makers in enterprise software and services. Reviews go through a rigorous review and moderation process to ensure they are genuine." The Gartner Peer Insights report highlights 11 contact center as a service (CCaaS) providers.
Talkdesk received the Customers' Choice award because it meets or exceeds both the market average overall experience and the market average user interest and adoption.
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